This Refund & Cancellation Policy ("Policy") describes the terms under which Renard Services Technologies Private Limited ("Leagully", "we", "us") issues refunds and processes cancellations for Subscriptions and services purchased on the Leagully platform. Please read this Policy carefully before making a purchase.
1. Subscription Plans
Leagully offers four annual subscription plans: Start (₹4,750/year), Grow (₹9,900/year), Pro (₹17,000/year) and Scale (₹30,400/year). All prices are exclusive of GST at 18%. Plans are billed annually and do not auto-renew. At the end of your subscription year you will receive a renewal reminder; access continues only if you actively renew. The features available under each plan are as described on the pricing page at the time of purchase and may be updated with prior notice.
2. Cancellation
You may cancel your Subscription at any time by contacting support@leagully.com. On cancellation you retain access to all paid features until the end of your current subscription year. We do not charge any cancellation fee. Because plans do not auto-renew, no further charge is made after cancellation.
3. Refund Eligibility
Refunds are issued in the following circumstances:
- 14-day cooling-off period: If you cancel within 14 days of the initial annual subscription purchase and have not submitted any MCA filings through the Platform, you are eligible for a full refund of the subscription fee paid.
- Service failures: If the Platform experiences a confirmed outage lasting more than 72 consecutive hours due to issues on our end (excluding MCA portal downtime or third-party payment gateway failures), you may be eligible for a pro-rata credit or refund for the affected period at our discretion.
- Duplicate charges: Accidental duplicate payments will be refunded in full upon verification.
4. Non-Refundable Items
The following are non-refundable under all circumstances:
- MCA government fees, stamp duties, or any statutory charges paid to government bodies (these are collected and remitted on your behalf and cannot be recovered once paid).
- Subscription fees where any MCA filing has been submitted through the Platform during the subscription year.
- Subscription fees after the 14-day cooling-off window in Section 3 has elapsed.
- GST paid on subscription fees, which will be handled separately via a GST credit note in accordance with applicable law.
5. Plan Upgrades and Downgrades
You may upgrade to a higher plan at any time; upgrades within the first 30 days of a subscription year carry no upgrade fee and the difference is charged on a pro-rata basis. Downgrades take effect at the start of your next subscription year. No refund or credit is issued for the remaining period on a higher plan.
6. How to Request a Refund
To request a refund, email support@leagully.com with the subject line "Refund Request" and include:
- Your registered email address and account ID.
- The invoice number or transaction reference.
- The reason for the refund request.
We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days. Refunds will be credited to the original payment method.
7. GST on Refunds
Refunds will be processed for the net amount paid exclusive of GST. GST refunds will be handled in accordance with applicable GST laws and a GST credit note will be issued where required.
8. Changes to this Policy
We may update this Policy from time to time. Changes will be communicated via email or in-app notification at least 7 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.
9. Contact
For any refund or cancellation queries, contact: support@leagully.com